WSQ - Managing Challenging Behaviours of Seniors in Mandarin (乐龄沟通挑战与管理)

TGS-2020504363

What's In It For Me
  • 本课程能帮助您更了解年长者生理上和认知能力衰退的迹象和阶段。这些会影响他们的心里、情绪和社交健康而导致他们可能出现一些具挑战性的行为。立即来装备自己如何实用有效策略和技能来辨识挑战行为的诱因,使您更能同理并关心年长者来化解当中矛盾和误解。


Course Overview
  • 辨识年长者具挑战性行为的迹象、阶段和原因
  • 分析包括社交、心理和文化差异在内的关键问题,客观地理解与年长者之间的冲突
  • 在与具有挑战性行为的年长者沟通时,检讨个人的任务和偏见
  • 检讨与团队成员的合作关系,以减少冲突
  • 尊重个人观点,有效地运用冲突管理技巧来化解矛盾并达成解决方案
  • 根据机构程序记录观察到的挑战性的行为,好进行适当的跟进



Training Type

2个全天:9.00am - 6.00pm


课程日期:

  • 2025年3月17 & 24日【星期一】*开放报名时间:1月17日-3月3日


备注:报名将于在课程开始日期前60天开放。若报名已关闭,您可以联系寻找我们的职员,伟信协助。电邮:behweoisxing@ahd.com.sg 或 电话: 6593 5285 。


Mode of Assessment
  • 书面评估 (Written Assessment)
  • 头面试和角色扮演 (Oral Questioning & Role Play Assessments)

Who Should Attend

本课程适用于帮助年长者的人,包括社工助理、乐龄活动中心活动执行员、护士、护士长、专职保健治疗师、看护者、家庭帮佣、志愿者以及刚开始照顾年长者的新手。  

(Learners should be able to listen to, speak, read and write Chinese at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 3 and use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 3. )


Course Duration

16小时


Certification Obtained and Conferred by

参加者必须达到 75% 出席率和在所有评估中都达到 “有能力” 。所有评估结果将由SkillsFuture Singapore (SSG) 颁发证书。


Medium of Instruction & Trainer

Ms Ngiow May Lee is a Certified Behavioral Consultant and Family Life Educator with 15 to 20 years of rich experience. Her primary focus has been on developing and implementing Mandarin training programs during her tenure at Fei Yue Family Central.

Utilizing her extensive background in parenting and family life, Ms. Ngiow applies her expertise across diverse demographic groups. Her attunement to the senior community led to her invitation to teach Befrienders at Fei Yue Senior Activity Centre on rapport building techniques with senior between 2017 and 2019.

Her forte lies in imparting practical, real-life knowledge. She adeptly connects theoretical concepts to everyday situations, empowering learners to grasp and effectively utilize these teachings. Her students greatly benefit from this approach, gaining practical insights that significantly enhance their understanding and real-life application of the material.


饶美丽女士是一名认证行为分析师和家庭生活教育讲师,拥有15至20年的丰富经验。 在飞跃家庭中心任职期间,她的主要工作重点是以华语制定和实施培训计划。

她擅长利用她在亲职和家庭生活方面的广泛背景,将她的专业知识应用于不同的人口群体。 她对年长者社区的了解使她在 2017 年至 2019 年间受邀在飞跃乐龄部门,社区友计划向社区友伴义工们提供如何与乐龄人士建立融洽关系的技巧培训。

她最擅长将知识生活化,过去参加过她课程的学员从这种方法中受益匪浅,获得了实际的见解,显着增强了他们对教材的理解和现实生活中的应用。


Funding Information

Self-Sponsored Applicant:


1. UTAP Funding

  • Supported under UTAP Funding (End date of approval: 31 Mar 2025) [For NTUC members only]
  • NTUC members enjoy 50% unfunded course fee support for up to $250 each year.
  • Please claim from NTUC UPortal within 6 months after course completion, more info on UTAP at this link.


2. Caregivers Training Grant (CTG)


Price
Course Fee Payable
Original Fee Before GST With GST (9%)
Course Fee $440.00 $479.60
Individual Pricing (Fee payable to Training Provider) Before GST With GST (9%)
40 years old and above Singaporeans $132.00 $171.60
21 years old and above Singaporeans/PR $220.00 $259.60
Corporate Pricing (Fee payable to Training Provider)
Non-SME Before GST With GST (9%)
40 years old and above Singaporeans $132.00 $171.60
21 years old and above Singaporeans/PR $220.00 $259.60
SME Before GST With GST (9%)
21 years old and above Singaporeans/PR $132.00 $171.60
40 years old and above Singaporeans $132.00 $171.60

Please note that prices are subject to change.
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Keyword Tags
Lifelong Learning