WSQ - Practical Counselling (Basic)


Course Overview

This programme aims to equip trainees with practical approaches in counselling individuals. The programme will be conducted in an interactive learning format to give trainees a better understanding of counselling, develop greater self awareness and enhance their personal qualities as effective people helpers in the work-place as well as in the community.

  • Examine the qualities of an effective helper
  • Apply communication methods in counselling
  • Apply empathetic listening and effective questioning techniques
  • Apply problem-solving approach in counselling

Training Type

This course is conducted onsite.

Upcoming schedules:

  • 24, 25 & 26 June 2024 (Mon-Wed) *Registration Close on 17 June*
  • 31 July, 1 & 2 August 2024 (Mon-Wed) *Registration Open from 3 June*
  • 19 & 26 September, 3 October 2024 (Thurs) *Registration Open from 22 July*


  • Registration opens 60 days before the course start date.
  • Contact Joshua if you would like to know if there are still available seats after registration has closed. You can email to or call: 6593 5285.

Mode of Assessment

Written Test and Role Play Assessments

Who Should Attend

This course is targeted at workers who worked with people such as human resource staff, supervisors, managers new entrants to social work, social workers, para-counsellors, policemen and other social service practitioners in a range of sectors (i.e. hospitals, schools, religious organisations, etc). 

This course is also suitable for the general public with little or no background of counselling but who are interested to become effective people-helpers to those in distress and need support. 

Course Duration

3 days - 9.00am - 5.45pm

Total Training Duration (Hour)

22.75 hours (including lunch and short breaks)

Course Outline

Following are the 4 main topics to be taught in this course:

▪ Uphold ethical values and confidentiality in counselling. (Helper Qualities and Therapeutic Relationship)

▪ Apply communication techniques and prevent barriers in the communication process (Counselling Micro-Skills and Techniques)

▪ Apply active listening and questioning techniques (Apply Empathetic Listening using C.R.O.P.S)

▪ Engagement and support to clients (Using Counselling Framework P.A.D.I in counselling)

Certification Obtained and Conferred by

Trainees who meet 75% class attendance and achieve “Competent” for all assessments will be issued a Statement of Attainment (SOA) awarded by SkillsFuture Singapore (SSG). 

Funding Information

Self-Sponsored Applicant:

  • Supported under UTAP Funding (End date of approval: 31 Mar 2025) [For NTUC members only]
  • NTUC members enjoy 50% unfunded course fee support for up to $250 each year.
  • Please claim from NTUC UPortal within 6 months after course completion, more info on UTAP at this link.

Course Fee Payable
Original Fee Before GST With GST (9%)
Course Fee $690.00 $752.10
Individual Pricing (Fee payable to Training Provider) Before GST With GST (9%)
40 years old and above Singaporeans $207.00 $269.10
21 years old and above Singaporeans/PR $345.00 $407.10
Corporate Pricing (Fee payable to Training Provider)
Non-SME Before GST With GST (9%)
40 years old and above Singaporeans $207.00 $269.10
21 years old and above Singaporeans/PR $345.00 $407.10
SME Before GST With GST (9%)
40 years old and above Singaporeans $207.00 $269.10
21 years old and above Singaporeans/PR $207.00 $269.10

SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) - Up to 70% funding support

Enhanced Training Support for SMEs - Up to 70% funding support

Please note that prices are subject to change.
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