WSQ - Managing Challenging Behaviours of Seniors

TGS-2019503261

What's In It For Me
  • Identify and understand the root causes as well as key issues of the seniors’ challenging behaviours
  • Learn useful and easy-to-remember techniques, tips, method and strategies applicable to different difficult behaviours
  • Minimise or prevent occurrence and re-occurrence of seniors’ challenging behaviours
  • Proper follow-up on senior care and effective care management


Course Overview
  • Identify the signs, stages and causes of challenging behaviours of seniors including social, psychological and cultural issues
  • Manage a vast variety of seniors’ challenging behaviours by using ABREAST techniques, Triple A method, “B-G” tips and many more
  • Take preventive measures to minimise or avoid seniors’ challenging behaviours
  • Examine personal roles and bias towards seniors
  • Apply strategies for effective care management of seniors 



Training Type

2 full days, 9am - 6pm


Upcoming intake: 25 & 26 Jul 2024 (Thu & Fri)


Onsite venue to be advised


Course confirmation is subject to meeting minimum class size


Mode of Assessment

Written Assessment


Oral Questioning & Role Play Assessments


Who Should Attend

Social work associates, programme officers, allied health workers, caregivers, domestic helpers, volunteers, people working with the elderly and aspiring/ fresh entrants to the social service industry.


Learners should be able to listen to, speak, read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 3 and use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 3. 


Course Duration

9am - 6pm (including lunch & tea break time)


Total Training Duration (Hour)

2 full days


Total 16 hours


Certification Obtained and Conferred by

Trainees who meet 75% class attendance and achieve “Competent” for all assessments will be issued a Statement of Attainment (SOA) awarded by SkillsFuture Singapore (SSG). 


Medium of Instruction & Trainer

Combination of interactive lectures, video, group exercise, discussion and role-play experiential practice


Trainer - Ms Sandra Foo


Sandra is a Nurse Educator with extensive training and facilitation experiences in the areas of Caregivers Training, Dementia Awareness Training and Training of Community Service Support Workers and Befrienders, equipping learners with practical knowledge and skills to build their confidence and competencies in caring for seniors at home, at work and within the community.  


A Registered Nurse by profession, Sandra has served in Acute Care Hospital, Community Hospital, Home Care / Eldercare Services so she could weave together practical caregiving tips and patient-centred care knowledge to enrich her learners’ learning journey and enhance the quality of care for seniors.


Sandra holds an Honours Degree in Social Sciences (National University of Singapore), a Post Graduate Diploma in Personnel Management (Singapore Institute of Management, SIM), a Diploma in Nursing (Nanyang Polytechnic) and an Advanced Certificate in Training & Assessment (ACTA) (Institute of Adult Learning). 


Funding Information

For Self-Sponsored Applicants


1.UTAP funding


(For NTUC members only, validity period: 1 April 2023 – 31 March 2025)

NTUC members enjoy 50% of unfunded course fee support for up to $250 each year. 

Please claim from NTUC U Portal within 6 months after course completion,

For more details, please visit Union Training Assistance - Employment and Employability Institute (e2i.com.sg)


2.Caregivers Training Grant (CTG)


To apply & claim Caregivers Training Grant (CTG), please visit https://www.aic.sg/financial-assistance/caregivers-training-grant-ctg/.

Kindly download & complete CTG Application form


Price
Course Fee Payable
Original Fee Before GST With GST (9%)
Course Fee $440.00 $479.60
Individual Pricing (Fee payable to Training Provider) Before GST With GST (9%)
40 years old and above Singaporeans $132.00 $171.60
21 years old and above Singaporeans/PR $220.00 $259.60
Corporate Pricing (Fee payable to Training Provider)
Non-SME Before GST With GST (9%)
40 years old and above Singaporeans $132.00 $171.60
21 years old and above Singaporeans/PR $220.00 $259.60
SME Before GST With GST (9%)
21 years old and above Singaporeans/PR $132.00 $171.60
40 years old and above Singaporeans $132.00 $171.60

Please note that prices are subject to change.
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Lifelong Learning